Question 1

What is the status of my project?

Accepted Answer

Good news! Sun Broker will keep you informed every step of the way with email and text updates throughout your solar project. For more detailed support, our Customer Success Team is always ready to assist you. The fastest way to reach us is through the live chat bubble at the bottom right corner of your screen.

Question 2

Can I cancel my order?

Accepted Answer

You may be able to cancel your project anytime before installation begins. If you have any questions, feel free to reach out to our Customer Success Team using the live chat bubble at the bottom right corner of your screen. Please note, once the solar panels are installed on your home, cancellation is no longer possible.

Question 3

How long will it take from the time I order to installation of my system?

Accepted Answer

Most Sun Broker projects are installed in under 30 days, but timelines can vary depending on the complexity of your project. Re-roofs, main panel upgrades, and battery installations may require additional time. In some areas, permitting timelines from local authorities may also impact your schedule.
Your dedicated Sun Broker representative will provide a personalized timeline based on the specific needs of your project. And as always, if you have any questions, our Customer Success Team is just a message away—reach us anytime through the live chat bubble at the bottom right corner of your screen.

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We will look at all options and government incentive to see what programs your house can qualify for.